Help
FAQ
Frequently asked questions about shopping at Bazkot: orders, sizing, payments, accounts, and returns support.
How do I place an order?
Browse a category or product, choose a style if offered, add to cart, then checkout with a secure Stripe payment. You’ll get an order confirmation by email.
Do I need an account?
You can check out as a guest where available, but creating an account lets you track orders and save your profile for faster checkout next time.
How do I manage marketing emails?
During signup you can opt in to emails about new arrivals and offers. Change that anytime in Account → Profile → Email preferences, or use the unsubscribe link in any marketing email / at /unsubscribe. Order and shipping emails are separate and still sent when you place an order.
What payment methods do you accept?
We process payments securely through Stripe (major cards and other methods enabled for your region).
How should I choose a size?
Use the size or style options on the product page and read the description/specs. If a size chart image is included in the gallery or description photos, use that as your guide.
Can I cancel or change an order?
Contact us as soon as possible with your order number. If the order has not been submitted to fulfillment yet, we can often update or cancel it.
What is your returns policy?
All products are final sale. Returns are only accepted if an item arrives damaged or defective (or the wrong item was sent). See our Returns & final sale page for how to report an issue.
Where can I read about shipping times?
See our Shipping & delivery page for US shipping, free-shipping labels, and typical transit windows.
Details on delivery: Shipping & delivery. Returns: Returns & final sale.